Jewellery Care and Warranty

CARING FOR YOUR JEWELLERY

Our jewellery is handmade in our Melbourne Studio at Eastland Shopping Centre using beautiful Semi Precious Stones and high quality stainless steel findings sourced from Australian suppliers and from around the world.

Our base metal in all of our chains, earrings studs and hoops and beads are made out of high quality anti-tarnish stainless steel.  Our stainless steel is hypoallergenic, long lasting and will not turn your skin green.

Gold Stainless Steel is Real Gold Plated and of the highest quality.

To keep your jewellery looking spectacular put it on last, after you have put on your moisturisers and perfume. Do not spray perfume directly onto your jewellery as this could affect the stone in the long term.

We do not recommend you wear your bracelet or necklaces in the shower or while you are swimming.  

You can keep your jewellery a pouch or a dedicated box when you are not wearing it to protect your crystals from being damaged by other jewellery. 

Keeping your stainless steel jewellery clean is super easy, just polish it with a jewellery polishing cloth to give it instant shine. If you dirty you bracelet run it under warm water and polish it dry.

To cleanse and recharge your crystals and semi precious stones, place your bespoke jewellery piece directly under the full moonlight.

 

WARRANTY INFORMATION

  • Our Hypoallergenic Stainless Steel Jewellery is Non-Tarnish and does not cause skin discolouration

 

  • 12 month Manufacturers Defect Warranty includes any faults or breakages - we will repair or replace your product. If your product is no longer available we will offer you the closest design or a store credit for a full or partial amount. 

 

  • Our Stainless Steel Jewellery comes with a 3 Month Plating Warranty. We guarantee that all plated products will last a minimum of 3 months. Please ensure you follow the directions below to preserve your jewellery and keep your plating warranty in place.
  • Water- resistant; avoid exposure to chlorine pools and cleaning chemicals
  • Avoid contact with perfume, moisutriser, body oils or tanning cream to preserve your 18ct gold plating for longer

 

  • Clean with warm water and low-tox body wash or dishwashing detergent
  • Polish Jewellery with a Stainless Steel Polishing cloth included in your product packaging

For warranty claims or inquiries email kallijamesdesing@gmail.com with a photo of the issue and receipt or visit our Eastland Store - at 2126, Level 2, The Arcade located between Witchery and Portmans - for assistance in resolving the matter 

Please note we do not replace jewellery that has been lost or stolen.

 

We hope you enjoy your Kalli James Piece.

Please follow us on Facebook and Instagram and be sure to join our special VIP Customer try List on the landing page.

if you have any questions about caring for your jewellery then please send us a Message via Facebook or email us at kallijamesdesign@gmail.com.